All you need to do is fill in the booking form and you’ll get a call instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is needed to give you a thorough and high-quality clean.

When you book a cleaning service with Thomas Cleaning, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

Deep cleaning (an extra hour to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
Oven cleaning (interior of oven plus the trays)
Fridge interior
Window cleaning
Balcony cleaning (can be applied to a deck or patio as well)
Changing bedsheets
Carpet steam cleaning
If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.

No, you don’t. Our cleaners will provide all of the cleaning products and equipment necessary for your service.

However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.

That depends on the size of your home! Our system will estimate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.

Please note, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated. This does not entitle you to a refund as you are paying for a checklist to be completed.

The minimum callout fee covers up to 2 hours of labour. Under no circumstances will be charge less than the equivalent of 2 hours of labour.

Yes, that’s the plan. There are occasionally circumstances where we may change your cleaning team – like if they move or their performance is not satisfactory. So long as you’re happy with your cleaners, they will be yours for as long as possible.

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.

Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We’re a pet-friendly cleaning service.

Yes, we are! If you need proof of insurance simply email us at hristo@thomascleaning.co.uk and we will gladly forward you all relevant documentation.

We do offer specific services like window cleaning, carpet cleaning, childcare cleaning, window cleaning, etc., Although we’d highly recommend going for our comprehensive residential cleaning package where we leave no corner unturned for complete protection and hygiene.

We have been in the industry for almost 10 years now. We have been one of the best cleaning services companies in and around Sydney during this whole tenure. Your satisfaction is what we prioritize over our own profits. We offer reasonable prices and assure you of the complete value for your money

We value your comfort with us through this journey. We’d be happy to resolve any grievances of yours in the best way possible. Contact us for any assistance that you’re looking for, we’ll get back to you as quick as we can.