Frequently Asked Questions
How can I get a quote?
What's included in a general home cleaning service?
Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.
We also offer extras that you can add to your cleaning service, including:
Deep cleaning (an extra hour to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
Oven cleaning (interior of oven plus the trays)
Balcony cleaning (can be applied to a deck or patio as well)
Carpet steam cleaning
If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.
Do I need to provide cleaning equipment/products?
However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.
How can I book a cleaner?
How long will it take to clean my home?
The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.
Please note, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated. This does not entitle you to a refund as you are paying for a checklist to be completed.
The minimum callout fee covers up to 2 hours of labour. Under no circumstances will be charge less than the equivalent of 2 hours of labour.
Will it always be the same cleaners who come?
We use a checklist system and a rating system to ensure that you always receive a high quality clean.
Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.
The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.
How do I pay for my cleaning service?
Are you a pet-friendly and you use non-toxic cleaning products?
Are you insured?
Can I selectively choose specific areas for cleaning?
Are your services budget-friendly?
What if I had to reschedule or cancel?
What is end of lease flea treatment?
We offer a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. The pest control technician can provide you with a certificate to show your property manager.
How can I book end of lease cleaning?
How long does an end of lease clean take?
Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.
The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed.
If two cleaners attend the job then it will take half the amount of time quoted.
How do I add deep cleaning to my first service only?
Subsequent recurring bookings will not include the deep clean extra and will only be booked as general cleans.
Does carpet steam cleaning remove stains?
While carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of carpet steam cleaning and we do not guarantee the removal of any stains.
The purpose of carpet steam cleaning is to improve the hygiene of the carpet. Carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.
The process of carpet steam cleaning will not leave your carpet wet. They should be completely dry within a short period of time.
How many cleaners will come to my home?
Do I have to be home when the cleaners come?
Our cleaners are background checked, so you’re in safe hands.
Am I required to enter my payment information?
What services don't you offer?
Do you have to come to my premises before I get a quote?
Does the costing includes cleaning supplies?
Can I get a cleaning service on the same day as I book?
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