Frequently Asked Questions

How can I get a quote?
All you need to do is fill in the booking form and you’ll get a call instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is needed to give you a thorough and high-quality clean.
What's included in a general home cleaning service?
When you book a cleaning service with Thomas Cleaning, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.

Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.

We also offer extras that you can add to your cleaning service, including:

Deep cleaning (an extra hour to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
Oven cleaning (interior of oven plus the trays)
Fridge interior
Window cleaning
Balcony cleaning (can be applied to a deck or patio as well)
Changing bedsheets
Carpet steam cleaning
If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.

Do I need to provide cleaning equipment/products?
No, you don’t. Our cleaners will provide all of the cleaning products and equipment necessary for your service.

However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.

How can I book a cleaner?
Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.
How long will it take to clean my home?
That depends on the size of your home! Our system will estimate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed. If two cleaners attend the job then it will take half the amount of time.

Please note, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated. This does not entitle you to a refund as you are paying for a checklist to be completed.

The minimum callout fee covers up to 2 hours of labour. Under no circumstances will be charge less than the equivalent of 2 hours of labour.

Will it always be the same cleaners who come?
Yes, that’s the plan. There are occasionally circumstances where we may change your cleaning team – like if they move or their performance is not satisfactory. So long as you’re happy with your cleaners, they will be yours for as long as possible.

We use a checklist system and a rating system to ensure that you always receive a high quality clean.

Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.

The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.

How do I pay for my cleaning service?
When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.
Are you a pet-friendly and you use non-toxic cleaning products?
Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We’re a pet-friendly cleaning service.
Are you insured?
Yes, we are! If you need proof of insurance simply email us at hristo@thomascleaning.co.uk and we will gladly forward you all relevant documentation.
Can I selectively choose specific areas for cleaning?
We do offer specific services like window cleaning, carpet cleaning, childcare cleaning, window cleaning, etc., Although we’d highly recommend going for our comprehensive residential cleaning package where we leave no corner unturned for complete protection and hygiene.
Are your services budget-friendly?
We have been in the industry for almost 10 years now. We have been one of the best cleaning services companies in and around Sydney during this whole tenure. Your satisfaction is what we prioritize over our own profits. We offer reasonable prices and assure you of the complete value for your money
What if I had to reschedule or cancel?
We value your comfort with us through this journey. We’d be happy to resolve any grievances of yours in the best way possible. Contact us for any assistance that you’re looking for, we’ll get back to you as quick as we can.
What is end of lease flea treatment?
If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.

We offer a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. The pest control technician can provide you with a certificate to show your property manager.

How can I book end of lease cleaning?
Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.
How long does an end of lease clean take?
Bond cleans take a minimum of 6 hours of work, but the total time needed depends on the size of your home.

Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.

The time estimate will be shown when you make a booking online. This estimate is the total number of work hours needed.

If two cleaners attend the job then it will take half the amount of time quoted.

How do I add deep cleaning to my first service only?
If you book a regular weekly, fortnightly, or monthly clean and add the ‘deep clean’ extra, then that extra will only be applied to your first booking.

Subsequent recurring bookings will not include the deep clean extra and will only be booked as general cleans.

Does carpet steam cleaning remove stains?
No, carpet steam cleaning machines are not really designed to remove stains.

While carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of carpet steam cleaning and we do not guarantee the removal of any stains.

The purpose of carpet steam cleaning is to improve the hygiene of the carpet. Carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.

The process of carpet steam cleaning will not leave your carpet wet. They should be completely dry within a short period of time.

How many cleaners will come to my home?
That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs, it may just be one person.
Do I have to be home when the cleaners come?
No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.

Our cleaners are background checked, so you’re in safe hands.

Am I required to enter my payment information?
Yes, we require payment as confirmation of your professional home clean booking. We do not charge your card until after your professional clean has been completed.
What services don't you offer?
We don’t offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, mould removal, extensive ceiling cleaning and large scale trash disposal.
Do you have to come to my premises before I get a quote?
We try our best to assess your requirements accurately and give you a quote over your conversation with us. At the same time, if need be, we can also send our personnel to your space and provide you with a quote that is free of charge.
Does the costing includes cleaning supplies?
Yes, you don’t have to move a muscle after you book an appointment with us. Our cleaning professionals come to your premises fully equipped with the best products that are eco-friendly and are carefully chosen to deliver uncompromisable quality.
Can I get a cleaning service on the same day as I book?
It does get busy sometimes. Though we can’t promise you the same-day service, we’ll definitely try our best to make it happen. Contact us to check availability now.
Got a different question? Send us a message or call us at 07599662889.

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Find Us

21 Mewburn, Bretton, Peterborough, PE3 8SG

Call Us

07599662889

Email Us

hristo@thomascleaning.co.uk